Trinnos Technology provides customers with the highest quality of service in the industry.
Our team is composed of experienced and professional individuals, equipped with technical skills and knowledge of the freight industry. You can use Trinnos Edge with confidence, knowing a dedicated team is available and happy to help resolve any issues you may encounter.
Normal Business Hours:
Monday - Friday: 6 a.m. - 6 p.m. Pacific Time.
During normal business hours our support team is readily available to ensure all your questions are answered. If we are not available please leave a message using one of the methods listed below, and you will receive a response as soon as possible. Please keep in mind that we respond to requests in the order they are received.
Following are the most effective ways to connect with our support team:
Online Support Request – This is the most effective way to contact support. When logged into the application select the “create request” link from the support drop down menu. Please be specific in the description and you will receive a response as soon as possible.
When creating a request please select the appropriate priority:
- Low Priority – A response will be provided within a few days
- Normal Priority – A response will be provided the same day
- Urgent Priority – Immediate attention is needed (within a few hours)
Email Support – If you are unable to create a support request you can reach us via email at firstname.lastname@example.org. Emails are distributed to the entire support team to be converted into support requests. We will use our discretion to set priorities for incoming emails.
Phone Support – Contact us by phone at 949-407-6619 or 877-207-6379, and then press 2 to reach the support team. We will do our best to answer all incoming calls as well as respond to voice mails promptly.
Use the Emergency After Hours Support – Review the information below for Emergency Support details. Please only use this method for emergency support requests.
Our emergency response procedure ensures our customers can access the application 24 hours a day, 365 days a year. On occasion, an issue may occur causing an outage temporarily preventing users accessing the application. Therefore, we have procedures in place to notify all appropriate people during critical issues or system outages.
Please do not use the emergency contact procedures for requests that can be handled during normal business hours. Voicemails not classified as emergencies will not be responded to until the following business day.
Please contact us if you are experiencing the following:
- Server outage – No one in your company is able to access the application
- Loss of all Data – All information in the system is unavailable, including loads and customer information
- Login not working for all associates – Please contact us when none of your companies users are able to login to the application. This does not include one individual or an individual computer having problems gaining access
Following are the best ways to contact emergency support.
On Call Staff –
The Trinnos Technology office is staffed during normal business hours as listed above. If you require assistance outside of regular hours our on-call staff is available for high priority system outages.
Automated Notifications –
Our servers and network infrastructure is designed to send automatic notifications to our staff in the event of service disruptions, sent once a server shows any signs of a problem.
The emergency voice mail is active outside of standard business hours. Once a message is left in the emergency voice mailbox our on-call staff will be immediately notified. It is important remember to leave your name, phone number, company name and a description of the problem. Please note that an emergency voice mail is routed to our team differently than a standard support or sales voice mail.